Canada (EN)
Personalized guidance = better outcomes
Healthcare navigation and clinical support improve the quality, cost, and experience of care. Your people get help throughout their healthcare journey. Using advanced analytics, our platform provides tailored recommendations for high-quality, low-cost options across all types of care – creating cost savings for everyone. |
Here’s the Challenge
Finding quality healthcare is tough
Here’s how we solve it
Make the healthcare journey simpler, right from the start
Meet our solutions
Clinical Guidance
Clinical Guidance Expert clinical support for medical, surgical, and behavioral health challenges – right when people need it.
Behavioral Health Guidance
Improves workforce mental health by removing barriers to care and connecting individuals to the right behavioral health resources – supporting a healthier, productive and present workforce.
Cancer Guidance
Deep oncology expertise and personalized support for every cancer diagnosis. We’re there for employees, families, and caregivers throughout each unique cancer journey.
Expert Medical Opinion
We connect your people to the nation’s top specialists for virtual second opinions, so they can ask questions about their diagnosis, understand the best treatment options, and make confident decisions.
SmartSelect MD
SmartSelect MD is Alight’s patented, data-driven provider search tool that helps people identify high-quality, cost-effective healthcare providers and facilities – improving health outcomes and lowering overall costs.
Surgery Decision Support
Our team of experts helps people weigh the risks, benefits and alternative care pathways that could work best for them – leading to more informed surgical decisions and claims savings on: lower back surgery; hip replacement; knee replacement; hysterectomy; and weight loss surgery
What’s possible with Healthcare Navigation
Get more value out of your investment in health-related benefits. Put healthcare decisions in your people’s hands, and guaranteed ROI in your pocket. |
For employers
You’ve invested in a benefits strategy, but now it can finally find its North Star. Our Healthcare Navigation solutions put healthcare decisions in your people’s hands and guaranteed ROI in your pocket. And with an average NPS score of +80, other orgs think we’re on the right path, too.
Benefits
- Improve health benefits satisfaction
- Increase utilization of health benefits
- Eliminate low quality providers who refer high cost care
- Reduce costs while maintaining high quality of care
- Build trusted relationships with your people around their wellbeing
- Tackle the disproportionate cost of employees not correctly managing their condition
- Identify people who are at higher risk for high-cost conditions or surgeries
For employees
Your people get unbiased guidance when selecting a health plan and personal support all year for medical, dental and vision benefits. Our Health Pro® and Medical Allies help verify care coverage, schedule appointments, transfer medical records and coordinate care.
Benefits
- Find highly-rated, cost-effective providers
- Understand a medical condition and treatment options, and compare costs of care
- Find lower cost Rx options
- Get help with medical bills
- Access expert second opinions
- Received tailored health education and research
- Connect to the right program at the right time
See how Alight Worklife can help guide your people through their most complex healthcare needs
Frequently asked questions
Have a particular question about Healthcare Navigation? We've answered some of the most commonly asked questions.
What is healthcare navigation?
It helps employees find providers and manage healthcare decisions.
How does navigation improve outcomes?
It reduces confusion and ensures timely care.
Is there a cost for navigation services?
Navigation services are typically included in health benefits packages.
Can navigation assist with billing issues?
Yes, navigation teams can help resolve billing and claims questions.
How do I access navigation support?
Support is available through the Alight portal or by phone.
Customer story
Case Study: Siemens Energy & Alight Healthcare Navigation
Learn more about how companies are embracing Alight Worklife® and Alight Healthcare Navigation to boost employee engagement and wellbeing-- improving outcomes and saving significant costs.
Ready to get started?
Learn more about how we can help your business.
Explore our other health benefits solutions
Alight Total Health
A comprehensive health benefits solution with guaranteed ROI.
Benefits Administration
Administer benefits and boost wellbeing at enrollment and throughout the year.
Employee Guidance
Personalized assistance for your people throughout enrollment and beyond.
Reimbursement Accounts
Strategic reimbursement accounts for your people to save and feel secure.
Eligibility & Compliance
Stay on top of regulations and avoidable expenses, even as things change.