Give employees a more personalized experience with Alight LumenAI
AI and machine learning — the future of work starts now
Alight LumenAITM technology listens, learns and adapts, giving you a way to maximize benefits investments and improve employee outcomes. Our powerful AI engine has the capabilities to help:
Transform employee experiences
Get tailored campaign content that guides your people toward the relevant programs or actions they need to make confident decisions in important moments.
Deliver high-quality service
Leverage dynamic, humanlike interactions to help elevate the way employees engage with search and chat functionalities to save time and improve experience.
Lower organizational costs
Optimize processes and enhance existing program utilization to reduce costs and have meaningful impact on the bottom line.
Drive powerful business outcomes
Streamline HR tasks with automatic document reviews that approve or decline employee uploads based on predefined criteria and regardless of source or formatting.
Alight LumenAI is at the core of our Alight Worklife® platform.
This next-generation AI engine drives intelligent predictions, automates routine HR tasks and helps you meet employees in the moments that matter with a more personalized employee experience. And with technical capabilities that include the integration of at-scale generative AI into Alight Worklife’s new and existing AI, you get connectedness across all Worklife solutions.
$18M in claims savings projected by one employer based on Alight's personalization capabilities in helping employees find a primary care physician
See how Alight LumenAI powers Alight Worklife
Meet with an Alight expert and see a personalized, in-depth demo of our employee experience platform
AI designed to reduce costs, automate tasks and improve engagement
- Content personalization
- Predictive guidance
- Chatbot
- Call routing service
- Case routing service
- Decision recommendations
- Anomaly detection
- Document processing
- Fraud activity detection
- Insights engine
- Auto-policy generation
Know how and when to target employees, and with what information
Create personalized employee experiences with Alight LumenAI. This state-of-the-art personalization engine adapts your messaging to match what you know about each employee, giving you one unified view of a person across multiple touchpoints.
- Our personalized content and recommendations have resulted in an average 10% lift in relevant program sign-ups.
- Our AI-powered search and chat features help drive 90% of engagements to be digital self-service.
- Our AI-driven personalized campaigns helped save $750-860k for employers in FICA taxes.
Our AI-driven personalized campaigns drove up high-deductible health plan enrollment by 7%, with over 24-31% HSA utilization expected over the next 18 months
Technology that listens, learns and adapts to your people
Machine learning, natural language processing and predictive analytics are all part of Alight LumenAI. This intelligent technology integrates all new and existing AI capabilities across the Alight Worklife platform, creating a cohesive AI ecosystem to deliver innovation and enhanced outcomes for organizations and their employees.
Case studies
Pharmaceuticals services company revolutionizes retirement and health savings with Alight LumenAI
By leveraging Alight LumenAI technology, the company personalized workforce messaging, transformed employee savings behaviors and optimized the use of existing benefits.
Wireless and Telecom provider drives engagement and lowers benefit costs with Alight Financial Path
Alight Financial Path helped employees engage in financial benefits and increase contributions to their retirement/health savings plans.
Automotive manufacturer drives health savings engagement with personalization tools from Alight
By partnering with Alight and leveraging Alight LumenAI personalization tools, this client increased employee participation and contributions to their HSAs.
Food & beverage company increases HSA participation with AI tools from Alight
Leveraging Alight’s AI-based, hyper-personalized messaging, they drove HSA program awareness and contributions in less than six months.
Ushering in a new era of AI-driven HR solutions with Alight LumenAI™
Discover the power of AI-driven HR solutions with Alight's whitepaper on Alight LumenAI™.
