Wealth Solutions

Defined Benefit Administration

Helping your people retire with confidence

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Navigating pension plans isn't easy—but your people deserve to retire with confidence. We’ll act as your guide, using industry-leading expertise, a proven technology platform and robust support services to help you and your people make the best decisions.

Unbeatable knowledge and expertise

With over 40 years of experience, we've helped to administer some of the largest defined benefit plans in the world. Our culture is built around creative solutions, flexibility and making things easy for you and your people.

Unmatched customer experience

We've created a customer experience designed to help your people fully understand their options. But we're not stopping there. Using the latest technology, we're continually improving and ensuring your people are able to connect with self-service options and our experts.

Quality results every day

With tools and rigorous processes that assure quality in all aspects of the services we deliver, we make essential plan information easy to access and navigate.

Competitive pricing

As the established industry leader, we've adapted to the changing dynamics and needs of our clients in the defined benefit industry. That means you can expect fees that are more competitive and flexible enough to match the strategic needs of your organization.

Supporting the needs of plan sponsors and employees

Solutions and services

  • Defined benefit plan delivery strategy and support
  • Plan sponsor portal including online reporting and tracking tools
  • Compliance support
  • Industry and regulatory research
  • Regular plan stewardship meetings
  • Managing third-party interactions with trustees, actuaries and auditors
  • Employee data transfer and management, including HRIS integration, payroll reporting, eligibility determination, beneficiary maintenance and document imaging
  • CalcEngine software to customize plan provisions and automate benefit calculations
  • Calculations and event processing for a full range of employee and plan transactions, including check delivery, rollover and lump sum processing

Solutions and services

  • A robust retire online plan website, featuring everything your people need to help manage their plan—plan reporting, benefit calculation, and retirement income estimating and modeling, including decision-support tools and financial education and planning information
  • Our Real Future® proprietary investment education and retirement projections tool to help employees estimate retirement expenses and income
  • Live WebChat and Email Support from trained, friendly customer service representatives to assist employees with website navigation and answer questions
  • Enabling technologies like online appointment setting, Intelligent Virtual Assistant and Virtual Hold plus mobile capabilities including specialist appointment setting and retirement tracker
  • Retirement Specialist support through our Service Center, who serve as a single point of contact to help your employees through all phases of retirement, offering knowledge and support for Social Security, Medicare and other common retirement questions

Optional services to provide employees with a deeper level of support:
  • Qualified Domestic Relations Orders (QDRO) Administration
  • Form 5500 Preparation Service
  • Benefit Determination Review
  • Claims and Appeals Management
  • Power of Attorney services

Solutions and services

  • Back office administration solution to support pension risk transfer product
    • Offer an enhanced policyholder/customer experience
    • Accelerate time to implement new contracts, improve nimbleness
    • Process and technology enable faster growth
  • Maintain active address data collection and diligent death searches to reduce overpayment and make more accurate liability calculations
  • Access to real-time data and analytics allows for better asset-liability management
  • Exceed stringent information security requirements

Want to learn more?

At Alight, we are reimagining how people and organizations thrive.

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