How can it be used?
Request Framework will allow your organization to move away from users relying on spreadsheets, emails, verbal change and enhancement requests, which make it difficult to track requests and prioritize issues—and virtually impossible to report on. The framework allows you to use Workday to build these requests into your business process, track and report on them and configure request approval processes for auditing purposes. Using this feature as your organization tracks requests relating to the impact of COVID-19 reduces the burden on any resource fielding high volumes of one-off intake types requests during this time.