Using Workday Request Framework to monitor employee requests during COVID-19

As COVID-19 continues to impact our daily lives, many uncertainties lie ahead for employers and employees. As your team works to keep your employees safe while navigating the changing guidance from local governments, Alight is committed to sharing tools to assist you during this time. Workday Request Framework is a great tool for you to monitor requests from your employees as your organization adapts.

This guide provides information on Workday Request Framework, how employers can most effectively use it during this time and Alight’s recommendations on how to set it up.

What is Workday Request Framework?

Workday Request Framework is a tool that was introduced in Workday 29 that allows you to create business requests within Workday. Request Framework allows you to configure requests as a business process, allowing you to create, manage and audit requests directly within Workday. This provides the huge benefit of enabling you to take existing paper processes and create them in Workday with a completely auditable trail.

How can it be used?

Request Framework will allow your organization to move away from users relying on spreadsheets, emails, verbal change and enhancement requests, which make it difficult to track requests and prioritize issues—and virtually impossible to report on. The framework allows you to use Workday to build these requests into your business process, track and report on them and configure request approval processes for auditing purposes. Using this feature as your organization tracks requests relating to the impact of COVID-19 reduces the burden on any resource fielding high volumes of one-off intake types requests during this time.