The evolution of a partnership
Due to a strong focus on customer service, partnerships with Alight rarely end after one engagement or project. This trend proved true for TBA, who has continued to add on services and technologies as needed. They’ve even continued their partnership with Alight for every annual enrollment since 2013—and utilize SmartBen for new hire enrollments on an ongoing basis.
Additional services they have partnered together on include:
ACA compliance: When existing platforms could not support the robust reporting requirements of the ACA, SmartBen was there for TBA. “By the time we realized we had a need, Alight already had a solution,” Kelly Flake, Senior HR Benefits Specialist.
New hire enrollment: Since 2014, Alight has conducted over 5,200 enrollment sessions with new hires. More than 95% of these employees reported satisfaction with their benefits as well as the new hire counseling process.
Benefits communication: Alight provides ongoing messaging and communications support as needed, which includes total comp statements as well as mobile app support through SmartBen NOW.