Get help where you need it—and not where you don’t
You want to spend your time where it matters most, so you may decide you will go it alone for ongoing support. But finding the optimal, sustainable operating model requires access to a new type of specialized skill. If you decide to seek outside help, a service provider can help with your critical issues in the following ways:
Assist you with your business case. You know a solid business case is foundational to the project—and will be a key yardstick for you to measure success. Has your organization properly accounted for factors such as the impact of poor change management, training expenses and call center tools? Have you assumed the right skill sets for your remaining internal staff? A good service provider has the tools and processes to help you evaluate all the relevant financial components, without the oversights that sometimes lead to poor decision making and squeezed budgets.
Provide strong change management capability. Change management support, which will enable you to make organizational change and enable flexibility, is critical. Broad perspectives from people who have been on the ground time after time can help address the issues that arise and the communication that’s needed during a potentially unsettling time. According to a recent survey, “Organizations that invest in any form of change management experience the benefits of reduced total HR technology cost per employee. Those organizations with a culture of change management spend 57% less for their HR technology than those that never perform change management.”1
Manage the day-to-day issues to enable excellent service. Top service providers have trained professionals around the world, focused on delivering high quality with consistent skills improvement and access to leading tools that are updated as the market evolves. They bring the ability to handle day-to-day service issues with proven processes, while your management focuses on better decision making and getting the most from your talent. They have the flexibility to address tactical SAP SuccessFactors support needs with minimal requirements of you—including minimizing the complicated contracting processes necessary to engage contractors. This allows you to increase and decrease operational resources as needed to meet business demands. You have people that know how it works today, but are they ready to jump into the future? Service providers help guide you into the future while ensuring you deliver today.
Utilize processes and tools that accelerate your ROI. You know your processes and how they have always worked, but how do you learn what others have done that has made them successful? Service providers leverage repeatable processes that are the result of real client experiences over time. They offer recommended governance and change approaches that allow you to take advantage of SAP SuccessFactors capabilities with minimal business interruption.
Provide the right people, processes and tools to manage risk. As you transition to SaaS you have the opportunity to make improvements across all facets of the way you deliver. The right service provider has the experienced, hard-to-find resources who can share best practices from their other client experiences to transform what you are doing today. Those experienced resources have the skills to provide back-office administration support, such as rectifying errors and data entry to support your team as they make a difficult transition or to provide the new skills you will need to excel.