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Let experience guide you in determining the optimal mix of in house and external support when defining a sustainable SAP SuccessFactors operating model.
Like yours, many organizations are moving to the cloud for their HRMS solutions. Also like you, many of these companies are selecting SAP SuccessFactors as their SaaS option. But when so much focus is placed on which technology to select, the broader HR and technology operating model can become an afterthought.
You know you need to start planning as early as possible for the ongoing support of SAP SuccessFactors, but you still have some questions—for example:
Future-state delivery model
How do I provide service to my employees after deployment?
How do I bring together the rest of my systems and data that are not being converted to SAP SuccessFactors?
Is my delivery model going to work globally?
Business case realization and change management
The remainder of this paper will provide insights into your options and help you find answers to these questions as you move forward on your SAP SuccessFactors and HR journey.