SAP SuccessFactors operating model—To build or to buy? That is the question...

Let experience guide you in determining the optimal mix of in house and external support when defining a sustainable SAP SuccessFactors operating model.

You have selected SAP SuccessFactors—what comes next?

Like yours, many organizations are moving to the cloud for their HRMS solutions. Also like you, many of these companies are selecting SAP SuccessFactors as their SaaS option. But when so much focus is placed on which technology to select, the broader HR and technology operating model can become an afterthought.

You know you need to start planning as early as possible for the ongoing support of SAP SuccessFactors, but you still have some questions—for example:

Future-state delivery model

• How do I provide service to my employees after deployment?

• How do I bring together the rest of my systems and data that are not being converted to SAP SuccessFactors?

• Is my delivery model going to work globally?

Business case realization and change management

• I realize software alone cannot solve all my HR issues. What else do I need to address in order to ensure I realize my business case?
• How will I manage change after go-live and when I receive our SaaS updates?

• Should I support SAP SuccessFactorswith my existing team or seek help from a service provider?
• HR SaaS skills are difficult to recruit and retain, how will I compete?
• If I outsource ongoing support, how will it differ from my legacy ERP service support?

The remainder of this paper will provide insights into your options and help you find answers to these questions as you move forward on your SAP SuccessFactors and HR journey.