Overview
Go-live is an exciting moment. However, keeping that positive momentum going is just as important. Your strategy on how to support and maintain your Workday tenant is critical to achieving this and realizing your business case.
Consider the following for the most effective day-to-day management:
- Type of support model: Depending on your business needs, it may be best to establish an internal team, leverage a Workday partner for fully managed application management services or adopt a hybrid approach.
- Ongoing application management activities: Providing the necessary support means members of the team possess the proper skills to provide oversight, release management, operational support and enablement services.
- Support team roles and responsibilities: Regardless of whether you maintain application management activities internally or leverage a Workday partner, a number of key roles and responsibilities still apply.
- Governance: Delivering a positive customer experience entails establishing upfront processes and procedures for end-users to request changes, which are then tracked, prioritized, approved and escalated, if necessary.
In the following sections, you will learn how to establish an ongoing support model that addresses all the activities and skills necessary to support your Workday tenant. See Figure 1 for ongoing support model options.