To unlock and create growth
Integrated solutions designed for enterprise-wide results. These offerings make the most of your investments in both technology and people.
Health Administration | Employer Solutions
To better wellbeing
Solutions to help employees and employers choose, use and manage their health benefits.
Wealth Administration | Employer Solutions
To build a future
Solutions to help employees and employers choose, use and manage their wealth benefits.
Payroll Administration | Employer Solutions
To keep spend in shape
Solutions to administer, optimize and scale your payroll.
Engagement and Communications | Employer Solutions
To spark interest
Solutions to create a more memorable employee experience.
HCM and Financial Management | Professional Services
To keep things running smoothly
Solutions to better manage your workforce from the cloud.
Finance is moving to the Cloud ...are you ready?
The Advantages for Health Saving Accounts (HSAs): Employees find balance between health and wealth
The Advantages fo Health Saving Accounts (HSAs): Employees find balance between health and wealth
WORK WITH US
FEATURED CASE STUDIES
Curtiss-Wright: Increasing utilization and satisfaction with an integrated benefits platform
Pathway Vet Alliance: Thriving in the cloud with Alight and Workday
With the World Health Organization declaring the COVID-19 outbreak to be a global pandemic, it is important for organizations to calm and assure a likely uneasy workforce. A sound employee communications strategy plays an integral role in supporting the everyday needs of workers, especially in times of crisis.
Alight recommends organizations consider six key guidelines to help them effectively communicate to employees about COVID-19:
Our research shows that even under normal circumstances, workers feel under-informed by their employers. In volatile and uncertain times such as this, it’s critical for organizations to be open and honest in their communications. Transparency is key when a situation is evolving and clearly explaining how you’ve prepared for and are addressing such an event will help put your people at ease – and avoid the need for damage control later.
With the 24-hour news cycle and digital overload, employees are inundated by constant and possibly contradictory information. The organization’s voice must be included in that narrative, so it’s important to stay on top of breaking news and keep employees apprised of any changes or impacts to the company, their work or their benefits. Communicating early and often will cut down on misinformation and ensure employees don’t feel in the dark.
Preparing people for a potential crisis can be a challenge, but communicating best practices and information shouldn’t be. To maximize the impact, communicate with workers on their channel of preference (mobile, email, etc.). Taking an omni-channel approach will ensure employees are seeing communications, no matter their location or current work situation.
During a crisis, facilitating real, honest and supportive conversations with every employee can be difficult. Organizations can make it easier by equipping managers at every level with the messaging and resources they need. Prepared and well-versed managers can better handle tough conversations and make employees feel supported and heard throughout the process.
When it comes to communication, a one-size-fits-all approach won’t cut it. Give thought to the communications needs of all workers, including front-line, hourly or expat employees. Also consider the risk for exposure extends well beyond physical offices – e.g., those using public transportation for their daily commute may have unique needs. Finally, don’t forget that people are more than just employees. Parents and caretakers, for example, may need additional guidance around time off and wellbeing resources, and additional communications can go a long way in ensuring they feel supported.
Tensions run high during a crisis but keeping a level-head and maintaining a human element in communications will help organizations in the long run. Remember - the goal of crisis communications is to calm nerves, share valuable and relevant information and provide resources that empower employees to make informed decisions about their health and safety.
As COVID-19 continues to spread, employers should monitor and adjust their plans as necessary to keep pace with employee and business needs. Lean on vendor partners for support – many will be able to offer valuable content and resources that can be leveraged to help communicate with employees. Additional guidance on how to address concerns surrounding COVID-19 can be found on the WHO website.
All data sourced from the 2019 Workforce Mindset Study