Health Solutions

Health Benefits Administration

Learn how we’re turning enrollment on its head

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At Alight, our goal is to make sure you are maximizing your health benefits administration and seeing the best possible outcomes for your people and their families. We learn about your employees, what they prefer and apply our expertise to help them confidently make health care decisions when they enroll in benefits and throughout the year. This kind of dedicated customer care leads to healthier people—and a healthier organization overall.

Benefits enrollment reimagined

Whether you have 1,000 or over 100,000 employees, we work to make sure each one receives a personalized, guided benefit enrollment experience. We ask a few simple questions up front and make a personalized enrollment suggestion based on our robust, data-driven health benefits administration processes.

Better insights, better health outcomes

By ensuring your employees have the tools to make smart decisions at enrollment and throughout the year, we can help you meet your health benefit administration goals. Our Alight Ops Monitor gives you full transparency and access to unique insights and information about how your people use their benefits and how we're doing serving them.

Guidance all year long

Yes, our enrollment process is specific, personal and easy. But we're not there only at enrollment, we also help your people make smart decisions throughout the year. They can access UPoint (our health benefit administration portal) at any time for tailored benefits messaging and resources. Employees can also take advantage of our education and guidance video library and enjoy customized web and mobile experiences and a simplified app. We continuously analyze employee behavior, connect them to your programs and help you and your people save money.

All-access benefits assistance

Whenever, however they need it, employees can get health benefit guidance and answers from our industry-leading customer care. If our intelligent virtual assistant Lisa can't answer the question, your people can reach out to a customer care representative via mobile, email, text, phone or web chat—whatever is easiest and most comfortable for them.

Even more—Healthcare Navigation Solutions

Healthcare Navigation Solutions serves as an extension of your Health Benefits Administration program. Employees receive a single point of contact to answer healthcare questions and guide them to highly-rated providers and programs. We take the burden off Human Resources professionals and act as an extension of their team.

Drive engagement in benefits programs and accelerate outcomes

With Alight’s hyper-personalization, employees no longer need to reconcile benefits information from disparate sources. Instead, they receive multi-channel messages built on their unique data set that continuously adapt based on their actions or inaction. Driven by data and AI, these messages enable employees to make smarter decisions concerning their health, wealth and career.

Frequently asked questions

Have a particular question about Health Benefits Administration? We've answered some of the most commonly asked questions.

Health benefits administration has two major functions. First, open enrollment (or new hire enrollment) is when your employees sign up for their health care benefits. Second, ongoing support is provided to answer questions and provide your people with education and guidance throughout the year. While enrollment may be the most well-known part of health benefits administration, Alight believes ongoing support is the key to a successful outsourcing partnership.

When a company decides to outsource its benefits administration, it partners with an outside company to take on specific responsibilities related to administering health benefits to its employees.

Outsourcing liberates internal resources from transactional activities related to benefits, including open enrollment, verifying dependents, processing life event changes and answering health benefits and other questions. Having an outside expert administer your benefits reduces the expenses associated with manual errors and premium overpayments.

In addition to freeing up your internal resources and time, you can save money automating data and event processing, which is embedded into Alight’s benefit administration solutions. This process generates savings through timely terminations (both employee and ineligible dependents), accurate payroll deductions and frequent carrier updates.

(1) Determine benefits eligibility – including dependent verification. (2) Provide health benefits information – both online and offline. (3) Make sure to provide any legally required disclosures or notices. (4) Enroll employees and their families for their selected benefits.

Alight eliminates the risk of self-administering or using multiple vendors. Our compliance services include ongoing monitoring to mitigate risk and developing solutions to support your compliance with regulations, including the ACA. Alight continually stays on top of new laws and regulations, and then updates our solutions and processes as required to support your compliance.

Want to learn more?

At Alight, we are reimagining how people and organizations thrive.

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