Health Solutions

Alight Benefits Guidance

Personalized, guided assistance for the decisions that matter most

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Whether your employees want additional support understanding their benefits or just need extra guidance in choosing what works for them, our benefits guidance solutions are here to help. With our highest level of employee support, our solutions offer organizations the ability to provide personalized assistance throughout the enrollment process—for open enrollment, new hire onboarding, acquisitions/divestitures or targeted custom campaigns. Through in-person or over the phone counselor guided meetings, employees are better engaged and educated on their benefits options. The Alight Benefits Guidance solutions are designed to increase user adoption and understanding of benefits, optimize personal decision-making and create an overall exceptional employee experience.

One-on-one enrollment guidance

Whether it’s in-person or over the phone, we offer one-on-one guided sessions with licensed benefit counselors to meet the unique needs of every employee. With personalized support to educate about benefits, assist with plan selection and deliver consistent employer messaging, our team provides customized solutions for a variety of events such as:

  • Annual enrollment campaigns
  • Off-cycle campaigns
  • Formal new hire orientation
  • Acquisition/divestiture

Custom communications packages

Our team designs employer-specific content and communication pieces related to benefits information, enrollment details and pre/post-enrollment announcements. Our communication campaigns give employees the educational and informational resources they need regarding their benefits to prepare them to make the best enrollment decisions for themselves and their families. With our omnichannel communications, employees receive tailored messages, notices and other critical plan and enrollment information, including important dates and deadlines regarding benefits packages that are pertinent to them.

Voluntary benefits options

With our guided solutions, we also partner with clients, consultants and carriers on plan selection and delivery strategies to support the personal needs of employees and their families. This includes everything from post-retirement life insurance to student loan refinancing. We also provide group and individual impact analyses related to transitioning existing programs and offer consultative strategy regarding platform compatibility.

Frequently asked questions

Have a particular question about Alight Benefits Guidance? We've answered some of the most commonly asked questions.

Alight Benefits Guidance can be/often is combined with other Alight solutions. For example, when a client is using an Alight benefits administration platform, our benefit counselors are transacting employee elections directly into those systems. Another example is using Alight Benefits Guidance in conjunction with Healthcare Navigation to help employees through the full employment lifecycle by helping them “choose” benefits as a new hire or at annual enrollment (Alight Benefits Guidance) and helping them “use” their benefits throughout the plan year (Healthcare Navigation).

Our clients come to us for a variety of reasons to assist them in solving challenges or accomplishing key goals/initiatives. These areas of improvements mostly focus on benefits delivery and general education regarding benefits plans, communication and employee engagement. Challenges range from (but are not limited to) ensuring employees choose the right medical plan, increasing awareness of an employer’s investment in benefits and educating employees on the value of wellness/navigation solutions.

The short answer is no, both options deliver a personalized benefits session and effective benefits communication. Call center enrollments are staffed with the same licensed benefit counselors who conduct onsite enrollments, offering the same consultative experience whether enrolling in-person or over the phone. The only significant difference involves sign-ups and the typical preparation for having counselors ‘on the ground’.

Yes. Many of our existing clients have multiple benefit classes, and different benefit options within each. During the implementation process, the dedicated client team collects all benefit details and puts together a comprehensive training manual for use by the benefit counselors throughout open enrollment. During the client-specific training, counselors are educated on the nuances of each plan and the potential differences between benefit classes.

Additionally, the class of the employee is identified within the enrollment platform, which guides the counselor to review the appropriate benefits specific to each individual.

We work with each client to determine what’s included in their communications campaign based on their objectives, employee base and needs. Our benefits communication campaigns are not templated. Each client receives collateral that matches their branding or, if they choose, a separate look and feel custom created for them. Our most common deliverables include benefit guides, newsletters, posters, digital screen signage, postcards, wallet cards, one-dimensional microsites, animated videos, email blasts, etc. However, we can create additional creative items any client needs.

No. These services can be provided to existing clients whether they use our counselor services or not.

We can work with most carriers. However, through our carrier partnerships, we’re able to obtain proposals for products that can easily be administered on our platforms. We also offer reduced implementation fees for products offered through our carrier partners.

We partner with a client’s existing broker to offer these voluntary benefits services. If the client doesn’t have a broker, we can serve that function for the voluntary benefits process.

Customer success story: Infirmary Health and benefits guidance

When mandatory ACA reporting put a strain on Infirmary Health’s in-house system for annual and new hire enrollment, they turned to Alight for a modern benefits guidance solution.

Read the case study

Customer success story: Toyota Boshoku America and benefits administration

When Toyota Boshoku America was ready to upgrade their approach to benefits administration, they partnered with Alight to optimize their employees’ benefits experience.

Read the case study

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