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Q3-2021: Workday key performance indicators

Review this list of Workday key performance indicators (KPIs) to measure and monitor what Workday is doing for you – and how to get more.

Today’s emerging hybrid working model demands higher levels of engagement and productivity than ever before. Businesses are re-evaluating the effectiveness of workforce management processes and the capabilities of digital platforms across HR, finance and IT.

Use Workday key performance indicators to determine what’s working for your people

Your initial Workday program was designed to achieve next level results and transformation for your people and your business. By looking across the right numbers and metrics, you can measure and monitor what Workday is doing for you and how you can be even more productive.

Whether your go-live was a few years ago or just a few months ago, measuring key performance indicators should be an ongoing focus to ensure that your people are getting the best employee experience and your business is realizing the intended ROI.

No matter which stage you are in (see chart below) there is more you can do to pull key levers that will drive you closer to business transformation.

Workday adoption phases

STABLE

  • Live with Workday on time and on budget​
  • Pull from available data

ENABLEMENT

  • User adoption​
  • Usage tracking​
  • User satisfaction

OPTIMIZATION ​

 

  • Process efficiency and effectiveness​

TRANSFORMATION​

 

  • Data driven decision making​
  • Employee experience and culture transformation

Why is Workday adoption important?

Adoption is the measurement of how effectively your people have moved from the old way of doing things to the Workday way of doing things. It’s one of the key measures that tells you how your overall transformation is going. Since you’ll be updating with the regular Workday releases twice a year, use the opportunity to gauge the effectiveness of your Workday investment. Is Workday transforming your people experience and your business in the ways you expected?

As your Workday platform evolves over time, consider the changes to your materials, and also consider whether you have the right capabilities and strategy. Now is the perfect time to look at your Workday key performance indicators to determine how well your transformation is taking hold.

So exactly which Workday key performance measures should be tracked?

Below is a list of key performance indicators for HCM across Workday domain capabilities. Of course, what you can measure in Workday will depend on what is in your scope. Measuring and monitoring these areas is the very thing that will get you closer to that goal of transformation.   

Workday Key Performance Indicators

Business indicators

Adoption metrics

Talent Acquisition

  • Onboarding time
  • Candidate experience
  • Cost to hire
  • Pipeline visibility

People Experience (PEX)

  • Mobile usage
  • Talent Acquisition Management (TAM) ratings
  • New hire experience
  • Engagement scores

Talent Management

  • Promotion rates
  • High performer turnover
  • Succession plans for strategic roles

Workforce

  • Average employee tenure
  • Diversity levels
  • Diversity initiatives
  • Recognition levels
  • Number of employees accessing learning content
  • Number of employees attending training
  • Number of employees with Talent profiles
  • Number of employees with mentors
  • Number of self-service transactions completed monthly
  • Number of managers and employees using recognition programs

Productivity

  • Human Capital ROI
  • HR admin overhead
  • Absenteeism rates
  • Rookie rates
  • Speed of org change
  • M&A agility
  • Number of monthly employee self-service transactions (ESS)
  • Number of monthly manager self-service transactions (MSS)
  • Number of calls to service center
  • Types of calls to service center
  • Time to resolution of Workday service calls

Payroll and Time

  • Measure controllable overtime
  • Payroll efficiency
  • PTO Liability
  • Payroll compliance
  • Weekly timesheet completion
  • Number of timesheet errors and corrections

Compensation & Benefits

  • Financial Planning incentives
  • Secured comp and benefits measures
  • Calibration speed
  • Health care expense per employee
  • Number of life events for benefits changes outside of Annual Enrollment timing
  • Annual Enrollment completion

Workday adoption feature spotlight

The March 2022 Workday release will contain the new Workday Today home page. It’s designed to significantly enhance your People Experience on Workday through several AI-enabled customized features. Alight’s Change Management team can help you navigate through creating this mandatory home page release. We can also help you the make the most of the exciting new suite of Workday People Experience (PEX) offerings.

Now what? 

Review your Workday KPIs and learn if you’re fully realizing the value you want from Workday and your options for improving your ROI. You can find out more about our value-add optimization packages, designed to meet the most frequent needs of our customers and increase user adoption.

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