Alight Solutions, a leader in technology-enabled health, wealth, HR and finance solutions, was recognized by Everest Group as a Leader among SAP SuccessFactors-based human resources business process services (BPS) providers.
Everest Group’s report, SuccessFactors-Based Human Resources Business Process Services – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018, examines client satisfaction with their SAP SuccessFactors HR BPS providers in the areas of technology, process implementation, innovation and relationship management. PEAK Matrix Leaders score high on market impact, and vision and capability. In its analysis, Everest Group recognized Alight’s ongoing investment in technology including mobile capabilities and the deployment of artificial intelligence. In addition, Everest Group acknowledged Alight’s expanded partnerships within the SAP ecosystem and improved analytics capabilities as major strengths.
“As a long-time SAP partner, we are thrilled to be recognized by Everest Group as a Leader on its PEAK Matrix™ assessment of SuccessFactors services providers,” said Maria Yao, executive vice president of HR & financial solutions at Alight. This acknowledgement underscores our ongoing commitment to investing in technologies and solutions that will help us deliver even greater service to our clients and their people.”
“There has been a paradigm shift in enterprises’ approach to HR processes, resulting in an increased emphasis on providing a seamless employee experience. Alight Solutions, with its comprehensive suite of augmentation technologies and strong platform expertise, has emerged as a key player in the SuccessFactors-based HR Business Process Services (BPS) market across the mid- and large market segments,” said Anil Vijayan, practice director, Everest Group. “Its investments in digital technologies, including chatbots and analytics, have enhanced Alight’s service portfolio and positioned it well to meet buyers’ evolving needs.”
Alight’s integrated SAP SuccessFactors solution provides companies with core HR and payroll program administration; talent management administration; call center, chat and online resolution; and health and welfare benefits administration. Alight has been an SAP SuccessFactors partner for 15 years, with more than 600 colleagues around the world dedicated to SAP SuccessFactors that support over one million employees in more than 80 countries and nine languages.