Customer Success Story: Curtiss-Wright

Curtiss-Wright’s partnership with Alight started with core health and wealth benefits administration services—enrollment, call center support and other ancillary services. With the need to communicate to and engage their dispersed workforce with their benefits, Curtiss-Wright turned to Alight to update their benefits administration platform and implement Healthcare Navigation.

Curtiss-Wright also struggled to offer a comprehensive benefits package that encompassed holistic employee wellbeing support—whether it be from an emotional, financial or physical perspective—while simultaneously appealing to prospective talent. To improve this, they expanded their mix of benefits providers to include specialty vendors of all sorts of services. However, this change confused and overwhelmed employees when it came to remembering how and where to access each program, let alone recognize which ones were pertinent to them.

The solution: a single, integrated benefits offering

Curtiss-Wright turned to Alight’s UPoint® platform and Healthcare Navigation solution for help with packaging their comprehensive benefits, reaching employees with targeted, personalized messages and improving the overall benefits experience for their employees. Whether it was retirement, financial education or navigation services, Curtis-Wright employees could now directly access all of their offerings and resources through a single benefits portal.

Connected, convenient communications

Getting the right information at the right time is critical when it comes to increasing benefits engagement and utilization. And just as no two people are the same, not every employee prefers to be reached through the same channel. Alight’s flexible platform enables employees to access the Alight UPoint portal however and whenever they like, whether it be at home or at work, and from multiple devices. Curtiss-Wright’s benefits team is able to communicate to employees via various channels, whether it be the UPoint portal, mobile applications, email, text and direct mail.

To learn more about how Alight helped Curtiss-Wright solve the challenge of getting their people to engage with and use their benefits, watch the full video.

Impactful results: Employee engagement and satisfaction

Results post-implementation have been transformational. Not only did employees log in to the portal, but they returned to the portal, visited more than one page, and learned about benefits they didn’t know existed—like discounts and voluntary benefits.

In less than 3 months, over 2,100 employees (over 40% of Curtiss-Wright’s U.S. population) accessed the UPoint portal, illustrating high benefits engagement.

Continuing the partnership

Curtiss-Wright’s next project with Alight is launching an emotional wellbeing campaign, consisting of tailored messaging on UPoint to educate employees on how to best take care of their mental health. A successful campaign will result in employees recognizing that their emotional health is important while removing the stigma from addressing mental health needs.