Case study: Curtiss-Wright

How a single, integrated benefits platform increased benefits utilization and employee satisfaction

Curtiss-Wright’s partnership with Alight started with core health and wealth benefits administration services—enrollment, call center support and other ancillary services. With the need to communicate to and engage their dispersed workforce with their benefits, Curtiss-Wright turned to Alight to update their benefits administration platform and implement Healthcare Navigation.
 

• About Curtiss-Wright
• Defense and industrial manufacturer
• Founded: 1929
• Headquarters: Davidson, NC  
• Global employee population: 9,000+ worldwide
• U.S. employee population: 5,200

The problem: communicating benefits to a dispersed population—and getting them to use those benefits

Curtiss-Wright’s U.S.-based workforce was dispersed throughout 95 locations across 25 different states, typically in small offices with limited computer access and no direct line of sight from an HR perspective. This made it challenging for the organization to effectively communicate their comprehensive benefits package to their widely-spread employee population.

Curtiss-Wright also struggled to offer a comprehensive benefits package that encompassed holistic employee wellbeing support—whether it be from an emotional, financial or physical perspective—while simultaneously appealing to prospective talent. To improve this, they expanded their mix of benefits providers to include specialty vendors of all sorts of services. However, this change confused and overwhelmed employees when it came to remembering how and where to access each program, let alone recognize which ones were pertinent to them.