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Alight Solutions is a leading provider of integrated benefits, payroll and cloud solutions. With more than 15,000 professionals across 29 countries, Alight provides leading-edge benefits administration and ERP technology and services to more than 3,250 clients including 50% of the Fortune 500. Alight’s combination of data-driven insights and technology expertise creates unique value for clients. Alight is a six-time member of IAOP’s Global Outsourcing 100. Learn how Alight drives better business outcomes and employee wellbeing for organizations of all sizes at alight.com.
Curtiss-Wright’s partnership with Alight started with core health and wealth benefits administration services—enrollment, call center support and other ancillary services. With the need to communicate to and engage their dispersed workforce with their benefits, Curtiss-Wright turned to Alight to update their benefits administration platform and implement Healthcare Navigation.
Curtiss-Wright’s U.S.-based workforce was dispersed throughout 95 locations across 25 different states, typically in small offices with limited computer access and no direct line of sight from an HR perspective. This made it challenging for the organization to effectively communicate their comprehensive benefits package to their widely-spread employee population.
Curtiss-Wright also struggled to offer a comprehensive benefits package that encompassed holistic employee wellbeing support—whether it be from an emotional, financial or physical perspective—while simultaneously appealing to prospective talent. To improve this, they expanded their mix of benefits providers to include specialty vendors of all sorts of services. However, this change confused and overwhelmed employees when it came to remembering how and where to access each program, let alone recognize which ones were pertinent to them.