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Accelerate your ROI
You invested in cloud technology to get the accurate, real-time data necessary to make the best financial and human capital decisions for your business. But in order for that to happen, your platform must be proactively managed and optimized to ensure you keep up with the rapid pace of change.
Your organization expects results from your platform, and our cloud optimization teams are here to make sure you get them by effectively managing your platform, processes and data while continuously adding value and looking for areas of optimization.
Work with true technology experts
As proven partners for Workday, SAP SuccessFactors, Oracle and Cornerstone across finance, HR and payroll, our experienced, certified experts know your platform inside and out — and how to use it to your advantage.
Get the most from your cloud investment
Our value bundles
Take a look at our value bundles to find the best approach for your business:
Support Desk
Receive day-to-day production support, along with insights, best practices, and analytics to drive business case realization.
Benefits
- Urgent production support and technical questions
- Minor platform enhancements
- Discretionary pool of hours
Hours Flex
Gain flexible access to expertise to help drive business initiatives, optimization efforts and ongoing enhancements for enhanced ROI.
Benefits
- Discretionary pool of hours
- Business initiative support
- Business process, integration and reporting optimization
- Strategic road mapping
Tenant Optimizer
Give your technology platform a health check to optimize performance, increase efficiency and streamlines processes for a more engaging user experience.
Benefits
- Assessment, recommendations and roadmap to find greater platform usage
- Domain expertise
- Diagnostics and benchmarks
- Discretionary hours pool
Release Updater
Get expert support integrating, updating, testing and managing mandatory and optional features included in bi-annual releases.
Benefits
- Feature release impact analysis
- Mandatory change configuration
- Business process and integration regression testing
- Optional feature enablement
Enhanced AMS
Receive ongoing production and enhancement support with configuration and integration services to complement your support team.
Benefits
- Urgent production support issues and technical questions
- Enhancements to configuration, integrations, and reports
- Strategic planning and road mapping
- Release management and automated regression testing
- Domain expert advisory support
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Total AMS
Get fully managed support and data driven insights, along with strategic governance for enterprise technology transformation.
Benefits
- End-to-end support of configuration and integrations
- Release management and integration monitoring
- Issue triage and troubleshooting
- Strategic road mapping
- Diagnostics and benchmarks
- Domain expertise
Consider a stand-alone optimization solution
If a value bundle isn’t right for you, we can still help. Our cloud optimization solutions bring you the level of support and expertise you need when and where you need it. These solutions include:
- AMS support desk
- Aligned resources
- Integration monitoring
- Module enablement
- Business initiative support
- Release management
- Discretionary pool of hours
- Tenant assessments
Customer story
Iress: transforming Workday functionality by leveraging Alight’s expertise
By partnering with Alight to leverage knowledge, expertise and guidance, Iress have now transformed how they use Workday
Case study: Utilities and energy company - rapid Workday support for rapid results
Learn how we partnered with this utilities and energy organization following their Workday deployment to help stabilize and deliver results.
Driving value for the Direct Line Group with a Workday tenant assessment
Already an Alight customer, in Jan 2020 the HR technology team at Direct Line Group decided to extend the partnership to include a tenant assessment of their Workday Recruiting platform to ensure that they were getting the most value out of their investment in the technology. The assessment sees Alight experts audit the solution, identify drivers of inefficiency and provide insight and recommendations to optimise.
Case study: Workday HCM optimization - automotive retail company
This automotive retail company sought assistance with Workday HCM optimization and stabilization after their deployment and immediately found a partner who could meet their needs.
Retail organization: improving the Workday experience with a tenant assessment
Our client is a global consumer pacakaged goods company headquartered in the US and with operations in more than 100 countries. Following their Workday deployment, this organization was not satisfied with the technology utilization or their Workday employee feedback survey results.
Our partners
Ready to get started?
Learn more about how we can help your business.
Frequently asked questions
What is cloud optimization?
Often referred to as Application Management Services (AMS), cloud optimization involves managing, optimizing and maximizing the ROI from your HCM, financial management or payroll technology once you are live.
Why do I need a partner to help me optimize my cloud technology?
Much of the value of cloud technology comes from the ability to provide continuous innovation and functionality enhancements to ensure the technology continues to meet your organizations needs today and in the future. But keeping up with these enhancements requires time, resources and expertise. That’s where Alight can help. We have large teams of experts trained, skilled and experienced in supporting cloud customers on their journey to enablement, optimization and enhanced ROI.
Which cloud optimization solution is right for my organization?
Our value bundles were created to fine tune your cloud platform with tailored, integrated solutions designed to deliver transformative results. Our packaged offerings bring the best of our solutions together to increase value whilst decreasing costs. If the packages aren’t quite right for you, the offerings that we’re known and loved by our customers for are available with varying levels of support depending on your business need.
Why is the Application Management strategy changing?
Historically, with Application Management Services (AMS) there was an expectation that it was a static component of a delivery model to keep the lights on, fix any bugs in the systems and work the occasional upgrade. As leaders begin to realize the value and insights that cloud technology can bring to their organization, application management is demanding a more strategic approach to ensure you get the most value out of your platform.
Can Alight help with cloud optimization during a merger, acquisition or divestiture?
Absolutely. It’s essential that you have a well thought out strategy when it comes to consolidating or segregating your workforce and company data. A rushed M&A project can lead to lapses in data integrity, end user errors and issues with your reporting and analytic capabilities. We have teams of experts who have completed many mergers, acquisitions and divestitures right from strategy to execution who will partner with you through to success.
When should I consider cloud optimization?
As early as possible. It’s easy to get caught up in the details when planning for your deployment but a key part of your cloud technology business case needs to include how you will support your cloud platform after go-live. Consider how you will keep up with the software releases, support complex cases, manage integrations and whether you will have the time, resources and expertise to achieve the true ROI of your platform. Making the investment in cloud optimization is an investment into the future of your cloud technology.
Explore our other services
Professional Services
Enhance your cloud technology and communications with our strategic consultants.
Payroll
Pay people accurately and on time and stay compliant with Payroll solutions.
Workforce
Less tactical, more strategy with augmented HR admin and customer care support.