Consumer Experience

Friendly Technology

Our digital innovation is limited only by the bounds of today’s available technology. Today’s consumer lives in a mobile, social, on-demand world. We can help you deliver online experiences that meet your people where they are. Let us introduce you to some of our most in-demand solutions. Starting with UPoint®, our amazing user interface platform that learns each employee's individual preferences, we have a full complement of capabilities to make interaction with HR easy, efficient and—would you believe it? Pleasant!

UPoint

Power your people with heart-ificial intelligence.

With 19 million users and more than 2,000 single sign-on connections with 350+ partners (and growing!), UPoint offers a seamless, people-centric experience that can evolve and grow with your organization. At its heart, UPoint makes it easier to find the information, tools, and support needed to make important decisions through:

Intelligence.

From the moment you deploy UPoint, it starts learning and improving, making the experience more personalized. Our artificial intelligence, interactive virtual assistant and chatbot features offer robust, real-time support to complement your call centers, statements and other communications. (And yes, we can help with all of that, too!)

Integration.

UPoint plays well with others. With 350 (and growing!) outside platforms and partner networks, we bring the very best decision support to your people. And we’re vetting new partners all the time to help your people have a fully integrated work-life dashboard on demand.

Flexibility.

UPoint is designed to fit your company and people’s needs, both for today and tomorrow. Which means it can grow and adapt as you do. Start with health, integrate wealth and then expand to a full suite of HR solutions.

Security.

A cool digital experience is nothing if it can’t be trusted. UPoint is there when consumers need it, guarding and protecting their data when they don’t.

Benefits Websites

While many of our clients are Alight administration clients, that’s not always the case. If you’re looking for something stand-alone – a completely custom online experience to meet one-time needs for special projects – we’re happy to share that we do that, too! In fact, we’ve built hundreds of intuitive, simple and engaging websites for clients of all sizes, across all industries. We’ll help you bring your brand and culture to life across HR programs and benefits to inform, educate and inspire people… including those potential recruits who aren’t even on your radar.

Guided Experience

How would you feel if we told you we could introduce your employees to someone who can relate to them, connect with them? Someone who will help alleviate their anxiety while building their confidence in important health, wealth and HR choices? Someone who asks the right questions then responds specifically based on what they’re told? We can: all within an online, mobile-compatible environment. Our Guided Experience (GX) provides a state-of-the-art interface that puts the consumer in control and at the center of the experience. GX will react to, refine, and customize an interactive video experience based on real-time interaction. And it’s completely mobile friendly.

Email With Impact

Email isn’t just about pressing the ‘send’ button. Rather, it’s an opportunity to engage your audience, drive behaviors and get results. Yet the average person receives about 600 business and personal emails each week and spends only 15–20 seconds scanning each one they open. So how do you make sure your message gets read? More important, how do you know if your people are doing what you ask of them? We offer a full-service email solution that transforms plain text email into dynamic graphics and video. In fact, our emails are 12 times more likely to be clicked through than industry average. Last year, we sent nearly 1,000 email campaigns on behalf of 140 clients.

Social Media Campaigns

Social media has the power to transform the way you connect with your employees and their families, and we help our clients harness the power of social channels every day. Trusted networks and people connections are important. They empower us to share information and see friends and colleagues as trusted messengers – through existing platforms including Facebook, LinkedIn and Twitter, as well as custom blogs, wikis and forums. Whether we create a virtual town hall, an online new hire onboarding event, or virtual benefits fair, we can harness social to create more meaningful connections for your multigenerational workforce.

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