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Healthcare Navigation

This way to better health

Now your people can get the right care from the start while saving money along the way.

Need a compass?


25% of people simply give up on navigating their benefits out of sheer confusion. Others make hasty decisions. Results show that these early decisions affect their quality of care and costs in big ways later on.

We can start them off on the right foot. With healthcare navigation and concierge support, we improve the quality, cost and experience of care from the get-go. Powered by analytics, research and experience, our platform pinpoints high-quality, low-cost recommendations across all types of care — creating serious savings for everyone.

Here’s the Challenge

Finding quality healthcare is tough

It’s near impossible for employees to navigate confusing healthcare lingo, expensive bills, rising premiums and varying costs without the right support.

Here’s how we solve it

Make it simple from the start

You need a partner to give expert assistance to your people on everything healthcare and how to find high-quality, cost-saving care that suits them. With healthcare navigation you can help employees find providers, review costs of procedures and bills and understand their benefits plan.

Your A-team

Alight Health Pro Consultants have helped millions of employees and more than 2,500 companies nationwide navigate the hard part of healthcare, knowing organizations only thrive when their people do.

Find the right care

We match individual needs against our data to identify which provider or prescription at what price and quality is a go. It’s a science, based on more than 2 million healthcare interactions that consider costs, quality and patient experience.

Personalized directions

Employees with specific needs? On it. Our platform uses AI and analytics to deliver highly targeted messages early on, protecting their health and your wallet in the long term.

Clinical guidance

When a patient’s situation calls for more care, our Nurse Pros are licensed medical pros that engage people early in their care journey and proactively develop a game plan for your highest-cost patients moving forward.

Benefits smart routing

Endless support for every need. With one phone number and one digital experience, our benefits smart routing connects your people to the right resources to increase benefits engagement and satisfaction.

More of what’s possible with Healthcare Navigation


For employers

You’ve invested in a benefits strategy, but now it can finally find its North Star. Our Healthcare Navigation solutions put healthcare decisions in your people’s hands and guaranteed ROI in your pocket. And with an average NPS score of +80, other orgs think we’re on the right path, too.

Benefits

  • Improve health benefits satisfaction
  • Increase utilization of health benefits
  • Eliminate low quality providers who refer high cost care
  • Reduce costs while maintaining high quality of care
  • Build trusted relationships with your people around their wellbeing
  • Tackle the disproportionate cost of employees not correctly managing their condition

Your people get unbiased guidance when selecting a health plan and personal support all year for medical, dental and vision benefits. Our Health Pro® teams help verify care coverage, schedule appointments, transfer medical records and coordinate care.

Benefits

  • Better understand health benefits
  • Find highly-rated, cost-effective providers
  • Compare costs for care
  • Drive lower cost Rx options
  • Connect to the right program at the right time
  • Get help with medical bills

Customer story


Guiding LendingTree employees in the right direction

In 2015, LendingTree partnered with Alight’s Healthcare Navigation solution to help employees maximize benefits, improve outcomes and lower overall health plan costs. “You guys took something really complicated and made it really easy for me to understand. I got assurance that I was making the right choice in choosing my benefits package at my new job, and you work fast!”

LendingTree employee

Essilor of America: Proactively controlling healthcare costs

Alight’s Healthcare Navigation solution is helping Essilor of America’s employees maximize benefits, improve outcomes and lower overall health plan costs — an employee led strategy that has enabled Essilor to achieve a 2.7x return on their investment.

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Recommended insights


The healthcare backlog is a $52B problem

The backlog in unaddressed care will cause a surge in demand that will hit the health care system quickly and inefficiently.

Clinical healthcare navigation perspectives

Timely patient-clinician engagement drives improved health and wellbeing – download the full report to learn more.

White Paper: Driving smarter healthcare decisions

In our latest whitepaper, we reveal three important insights to guide your employees to smarter healthcare decisions.

Explore our other solutions


Alight Total Health

A comprehensive health benefits solution with guaranteed ROI.

Benefits Administration

Administer benefits and boost wellbeing at enrollment and throughout the year.

Employee Guidance

Personalized assistance for your people throughout enrollment and beyond.

Reimbursement Accounts

Strategic reimbursement accounts for your people to save and feel secure.

Eligibility & Compliance

Stay on top of regulations and avoidable expenses, even as things change.