Skip to content

Customer Success Story - Tiket.com

  • Industry: Online Travel Agency
  • Presence: Indonesia & Singapore
  • Employees: 1000+
  • Headquarters: Jakarta, Indonesia

Tiket.com is the fastest growing online travel agency (OTA) in Indonesia. Its goal is to become the most consumer-centric OTA, simplifying tourism with technology. It is the go-to online marketplace for products and services that covers bookings for flights, hotels, car rental, events, attractions, and trains. Tiket.com is the winner of 2020 HR Asia award for Best Place to Work.

Tiket.com and Alight Workday Cloud Deployment

Business drivers

  • Tiket.com was determined to become the leader of Indonesia online travel agency and planned to grow their workforce to more than double the size within two years.

  • HR and Finance organization transformation to be able to support the rapid growth and at the same time provides agility to respond to the changes in business strategy.

 

Solution

  • 40 weeks of cloud deployment of Workday Finance, Procurement, Core HCM, Compensation, and Recruiting
  • Integration to critical systems, to allow automation of data such as sales and payment information.
  • HR and Finance business processes redesign to allow new processes that are flexible yet retaining the necessary control.

 

Why Alight

  • ​​During the initial stage of engagement, Alight has position itself as advisory partner beyond merely product implementer and bring new insight into the transformation.
  • Alight’s knowledge of running Workday for numbers of clients and bringing that point of view to the engagement to ensure project success.
  • Engagement of senior executives to provide strategic level insight

 

Benefits

  • Alight’s point-of-views during design stage helps streamlining the business processes for both HR and Finance organization. Changes are implemented without sacrificing the control and compliance needs.

  • With Workday as the core system, supported by automation, integration, and analytical reports, HR and Finance team can focus more on analysis of real time data for decision making.

  • Alight’s AMS (post go live support) ensures Tiket.com is always up-to-date with the latest and greatest Workday released functionalities.

 

Related Insights


HR Service Delivery: Paving the way to recovery in Asia Pacific

Creating a business model for the HR function is like drafting a blueprint for a complex machine, with many moving parts all working in harmony to perform a task and achieve a goal.

Your digital strategy is critical to HR’s future readiness

Findings from the past Asia Pacific State of HR Transformation Study by Alight Solutions highlighted that organizations that have their HR Operating Model complemented by a digital strategy are almost five times more confident in their state of future readiness.