To unlock and create growth
Integrated solutions designed for enterprise-wide results. These offerings make the most of your investments in both technology and people.
Health Administration | Employer Solutions
To better wellbeing
Solutions to help employees and employers choose, use and manage their health benefits.
Wealth Administration | Employer Solutions
To build a future
Solutions to help employees and employers choose, use and manage their wealth benefits.
Payroll Administration | Employer Solutions
To keep spend in shape
Solutions to administer, optimize and scale your payroll.
Engagement and Communications | Employer Solutions
To spark interest
Solutions to create a more memorable employee experience.
HCM and Financial Management | Professional Services
To keep things running smoothly
Solutions to better manage your workforce from the cloud.
Finance is moving to the Cloud ...are you ready?
The Advantages for Health Saving Accounts (HSAs): Employees find balance between health and wealth
The Advantages fo Health Saving Accounts (HSAs): Employees find balance between health and wealth
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FEATURED CASE STUDIES
Curtiss-Wright: Increasing utilization and satisfaction with an integrated benefits platform
Pathway Vet Alliance: Thriving in the cloud with Alight and Workday
2020 has been an extraordinary year, and with such an extreme year comes extreme data, making it hard for your organization to understand what your support needs might look like in the next 1-3 years as your team and your employees begin the transition into the new normal. To help our customers see a more realistic view of what their support needs may look like in 2021 and how Alight can help, we’ve analyzed the data from our Application Management Services (AMS) customer requests from April 2019 to March 2020 to create an accurate snapshot of what our clients needed in terms of AMS support prior to the pandemic. Please note that the data sets included in this article are inclusive of Alight’s European Workday customer base only.
Overall, from April 2019 to March 2020, Integration support was the top ticketed item for AMS, followed by requested support for reports and absence/ time off.
Our analysis also found that 46 percent of the AMS tickets raised by customers during this time period were within 12 months of their go-live date, spanning the various Workday modules.