Proven, market-leading solutions for both growing and complex organizations
Across the globe, Alight is ready to help your organization thrive
Proven, cost-effective solutions that meet your agency’s complex needs
Work with an independent partner dedicated to your success
A curated network of solutions to help your people make smarter, more proactive decisions
Alight unlocks enterprise growth for the world’s most influential companies with future ready human capital and business solutions. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Explore our story to learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation.
Helping a long-time client remove complexity by making the move to Workday—how Alight Solutions and Centrica improved their employee’s experience, resulting in improvements for all.
When Centrica, an international energy and services organisation headquartered in the United Kingdom came to Alight Solutions in 2006, they were looking for a globally cohesive, full-scale HR transformation. Alight Solutions initially provided HR services including a fully managed payroll service for Centrica in the United Kingdom. In 2012 they decommissioned myHR and implemented HRonline, their own self service front end for SAP. The scope was increased in 2014 to incorporate their United States and Canadian employee populations, and SAP Payroll rolled out in North America at the start of 2015.
At this time, Centrica was using two separate instances of SAP, one in the United Kingdom and one in North America. As they began to truly globalise their organisation, the disconnected HR systems, and related costs led to frustrations amongst the leadership team and Centrica made the decision to move to Workday as their core HR platform. Joint discovery sessions were held between Centrica and Alight Solutions, driving global process standardisation and harmonisation.
Centrica’s current HR and payroll systems, processes and operations were extremely complex including:
5 HR, 7 payroll and 11 time-recording systems in place.
175 different employee contract templates and 180 offer letter templates.
Only 6% of all HR requests in North America were submitted through self-service.
Over 20,000 HR operations emails distributed monthly in both the UK and North America.
Significant restructuring following Centrica’s strategic review added an extra layer of complexity to the project.
Centrica was the first global deployment of Workday and HR Services since Alight Solutions acquired Kloud in 2015.
Large scale deployment required the development of over 80 integrations, including a complex bidirectional integration with all of the existing SAP Payroll systems in the United Kingdom and North America.
Alight Solutions needed a strict programme governance to be upheld, in order to ensure all security and risk requirements were met.
Deploying a ‘big-bang’ approach is always a potential risk, as deploying all software modules within Workday across the whole company on the same day leaves zero room for error.