Overview
Moving your organization to the cloud—and more specifically, SAP SuccessFactors—is a major investment, both in time and money. Your business expects a certain return on this investment, which HR is eager to deliver. Going live is only the first step towards delivering on that promise. Maintaining, nurturing and developing your organization’s SAP SuccessFactors functionality and services ongoing is what will maximize the value of your investment.
The majority of our clients tell us SAP SuccessFactors is owned by the HR organization and supported by IT. Indeed, those companies that achieve the greatest success with SAP SuccessFactors are those that adopt a collaborative approach incorporating teams from across HR, IT and finance.
Take a moment to answer the following questions to help determine how best to arrange this collaborative effort:
- How is each of these teams structured?
- What are the unique subject areas within the support team?
- What are the typical responsibilities/ activities across each tier of support involving the HRIT team?
- What is the average size of the HRIT team and ratio of members to overall employees?
- What are the main activities that traditional IT team members are involved in?
This paper takes a closer look at the characteristics of these teams and the role traditional IT can play. We also share our recommendations of how best to staff these teams based on our 15 years of experience as an SAP SuccessFactors partner serving more than one million employees across the globe.