How the best Workday customers work
In late 2016, the Workday Value Index Study took a close look at how users get the most value out of their investment. More than 50 global customers participated in the survey, sharing insights from companies ranging in size from 500 to 90,000 employees. These organizations were at varying stages in their Workday journey.
Performance and value was measured across the following dimensions:
- Function strategy
- Service delivery model
- Talent management capabilities
- Technology landscape
- Business process complexity
- Data integrity and analytics
Key findings: Higher-performing Workday customers have a number of things in common:
- Laser focus on strategy (e.g. their Workday HRIT team spends 24 percent more time on strategic initiatives.)
- Greater investment and innovation (e.g. they utilize more product functionality and enable/deploy new features each quarter.)
- Rigorous use of analytics (e.g. top performers create 2.4 times as many reports per 1,000 employees.)
- Dedication to data integrity (e.g. by having efficient operational support in place)
- Direct access (e.g. over half of the high performers have greater than 75 percent utilization of direct access for managers, compared to 20 percent for the others.)
Interestingly, the study also found that customers ranked the improvement and alignment of HR Service Delivery (set up and operation) as a pivotal factor for delivering impactful services to their businesses.
Clearly, there is a direct correlation between the readiness and capability of the customer’s support organization and higher performance levels and better value realization. But what do these organizations actually do and how are they structured?