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Change management is something most organizations agree is essential to their deployment’s success, however, it’s often the first thing sacrificed under project timeline and budget pressures. Change management is vital to preparing your people and supporting them through a business, technical and organizational change. It requires a collaborative effort by change management, functional and technical teams, so the time commitment and level of focus should not be underestimated. Organizations that support a culture of change management are four times more likely to be viewed by all levels of management as contributing strategic value to their organization versus those who do not.
Whether you are in the early stages of planning or already in the midst of a deployment, these considerations will help guide your change program.
Change management is the discipline of preparing people and supporting them through change. It is focused on the people side of change by:
Effective change management offers the following benefits:
Throughout your deployment, it is important to collect feedback, have two-way dialogue with key individuals and groups and to use readiness assessments to understand whether actions are effective and mitigate risks. At launch, take advantage of data points from service centers and HR teams, metrics of actual system usage and downloads of support materials to understand actual behaviors and calibrate continued support and communications.
Change management is different in a Workday world. Traditional approaches must be tailored to account for these differences.
As mentioned before, an effective change program requires dedication from change management, functional, and technical teams. In addition it requires a strong team of key stakeholders to see the program through in its entirety. Ensuring you have the proper support – whether internal, external or a mixture of the two – from the beginning will set you up for success to meet your goals. Workday projects are fast and fluid; having the right partner with proven best practices and experience can help you stay on track.
Ready to get started? Download our checklist to see what major milestones are critical to your Workday change management program.