Expanding benefits guidance to new hire enrollment
Encouraged by the success of their annual enrollment, Infirmary turned its attention to new-hire services. While existing systems had at least offered nominal support for annual enrollment (until the ACA), new hires were still being processed strictly through paperwork. Furthermore, orientations for new hires had stretched to two full days—four hours of which were used to cover benefits and enrollment.
“We were the last presenter on the second day,” said Davis. “Trying to explain concepts and answer questions at that time was horrendous, and the whole paper-based process was just very time-consuming.”
Once again, Alight was ready with an answer in the form of personalized, one-to-one enrollment sessions with trained benefits counselors. Working closely with Infirmary’s HR team, Alight helped craft a script that covered each talking point with consistent messaging.
Meanwhile, the custom communications team at Alight helped Infirmary convert older, handmade documentation into a professional, seamless benefit guide for new hires.
“That alone saved so much time, and now our recruiters use it as a tool when they need to show prospects our benefits,” said Davis.