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When mandatory ACA reporting put a strain on Infirmary Health’s in-house system for annual and new hire enrollment, they turned to Alight for a modern benefits guidance solution. Read how a regulatory challenge blossomed into an opportunity that saved time and cut costs while streamlining enrollment for their employees.
The first step toward revamping the annual enrollment process for Infirmary Health involved moving all benefits data, processes and relevant terminology from the in-house management platform over to SmartBen. In a sense, Infirmary was starting from scratch, as the existing system could not support any of the ACA-mandated tracking related to 1095-C forms, elimination periods and other requirements.
Alight worked diligently to alleviate any apprehension of the change through weekly working sessions, both remote and in-person. “It was an intense–but great–project thanks to the customer service from Alight,” said Marsha Davis, Infirmary’s manager for Wellness & Benefit Compliance. “When I needed them to come here and talk me through terminology in a one-to-one setting, they didn’t hesitate.”
After successfully implementing SmartBen and conducting a pre-enrollment communications campaign to relay key messaging points to employees, Infirmary launched their first annual enrollment on the new platform. The impact was clear:
Encouraged by the success of their annual enrollment, Infirmary turned its attention to new-hire services. While existing systems had at least offered nominal support for annual enrollment (until the ACA), new hires were still being processed strictly through paperwork. Furthermore, orientations for new hires had stretched to two full days—four hours of which were used to cover benefits and enrollment.
“We were the last presenter on the second day,” said Davis. “Trying to explain concepts and answer questions at that time was horrendous, and the whole paper-based process was just very time-consuming.”
Once again, Alight was ready with an answer in the form of personalized, one-to-one enrollment sessions with trained benefits counselors. Working closely with Infirmary’s HR team, Alight helped craft a script that covered each talking point with consistent messaging.
Meanwhile, the custom communications team at Alight helped Infirmary convert older, handmade documentation into a professional, seamless benefit guide for new hires.
“That alone saved so much time, and now our recruiters use it as a tool when they need to show prospects our benefits,” said Davis.
After a 6-month trial of one-to-one enrollment sessions for new hires, Infirmary was ready to greenlight a full-time engagement with Alight. For Davis, the ongoing results and impact have been clear:
Alight Solutions acquired Hodges-Mace, LLC in August 2019.