Personalized care for optimized patient outcomes
In the disease management space, the primary tools on the patient’s healthcare journey have been well-validated treatment plans targeting specific conditions. This is the best route for the average person with the average condition–but in the real world, there is no average person. No two people are the same. Therefore, care plan personalization is essential.
One-on-one care in the form of nurse navigation brings patients’ healthcare needs, whether minor and self-limited or new and life-changing, to a centralized, remote team of clinical specialists. Nurses offer personalized solutions, addressing all patient needs within their scope. While this can create a premium patient experience and help patients adhere to standards of care, these solutions are difficult to scale, and targeting more resources to the highest-risk patients with the most treatable conditions can be challenging.
At Alight, we see the way forward as a blend of disease management and nurse navigation approaches that enhance their respective strengths. Our proprietary database and analytics engines derive deep knowledge of a patient’s health care profile, pattern of consumption and potential needs. This insight is delivered to the Alight Nurse Pro, who engages the patient. Once rapport is established, the best care plans, or disease management plans, can be actualized.
Our engagement model gives patients proactive care and advice before the healthcare journey begins, during the care episode and after a treatment plan has been established.