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Alight unlocks enterprise growth for the world’s most influential companies with future ready human capital and business solutions. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Explore our story to learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation.
Delivering a superior customer experience is at the heart of everything Schneider Electric does. It’s how the company became—and remains—a global specialist in energy management and automation. With 160,000 employees globally and 20,000 in the U.S. alone, taking care of the people who take care of business is paramount for Schneider Electric. When employees need to change their status, engage in annual enrollment, or enroll in benefits as a new hire, HR Services wants them to feel like a valued customer.
Schneider Electric had long relied on Alight for health and welfare benefits administration. In recent years, however, with increased pressure to cut cost, they gave a newer to market benefits management software provider a try. While that company promised a lower price point, it couldn’t come close to what Alight had to offer in terms of:
The company also proved unable to effectively administer Schneider Electric’s complex benefit designs, particularly in the retiree space. After several frustration-filled months, Schneider Electric’s course was crystal clear. It was time to “go home” to Alight.