To unlock and create growth
Integrated solutions designed for enterprise-wide results. These offerings make the most of your investments in both technology and people.
Health Administration | Employer Solutions
To better wellbeing
Solutions to help employees and employers choose, use and manage their health benefits.
Wealth Administration | Employer Solutions
To build a future
Solutions to help employees and employers choose, use and manage their wealth benefits.
Payroll Administration | Employer Solutions
To keep spend in shape
Solutions to administer, optimize and scale your payroll.
Engagement and Communications | Employer Solutions
To spark interest
Solutions to create a more memorable employee experience.
HCM and Financial Management | Professional Services
To keep things running smoothly
Solutions to better manage your workforce from the cloud.
Finance is moving to the Cloud ...are you ready?
The Advantages for Health Saving Accounts (HSAs): Employees find balance between health and wealth
The Advantages fo Health Saving Accounts (HSAs): Employees find balance between health and wealth
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FEATURED CASE STUDIES
Curtiss-Wright: Increasing utilization and satisfaction with an integrated benefits platform
Pathway Vet Alliance: Thriving in the cloud with Alight and Workday
After introducing new healthcare plan options to its employees, LendingTree, the largest online lending marketplace in the U.S., sought a solution to help employees navigate their benefits plans, find higher-quality, lower-cost providers and create a better overall employee experience.
LendingTree relied on its internal HR department to handle the entire organization’s benefits and HR concerns. While this approach was cost-effective, their team needed additional support to effectively provide HR and benefits support to employees, particularly when it came to their healthcare benefits. As LendingTree evaluated its benefits programs, it recognized the need to educate employees on making smarter decisions and move away from tools that were ineffective in providing direction and support to guide those decisions.
In 2015, LendingTree partnered with Alight’s Healthcare Navigation Solution to help employees maximize benefits, improve outcomes and lower overall health plan costs. Accessible via phone, email, web or mobile app, their Alight Health Pro®, Shana, acts as an employee’s personal healthcare concierge, providing high-touch, white-glove assistant with virtually all aspects of the healthcare experience, including:
As employees began to get used to the new navigation solution and resources, LendingTree started to see the Alight support team as an extension of their own. Their designated Health Pro®, in combination with Alight’s Healthcare Navigation, gave them access to a comprehensive solution that provided resources that mattered to them — like answers to medical, dental and vision questions — and not just medical benefits support.
In 2015, utilization rates were lower than anticipated, so LendingTree’s HR team focused on referring employees to their Health Pro® when they received questions regarding their health benefits. Steadily, LendingTree saw a significant improvement in their utilization rates. To date, LendingTree employees have interacted with their Alight team over 630 times regarding a number of benefits topics, from finding doctors to reviewing bills. Employees receive expert advice and recommendations from their on-call Health Pro®, increasing their engagement, improving their quality of care and saving them valuable time. Additionally, having access to a Health Pro® for their benefits needs provided measurable cost savings for employees when it came to their overall healthcare expenses.
The number one way LendingTree participants use Alight is to get to the right provider from the start. When people “walk through the wrong provider’s door,” there is a snowball effect that costs the participant and LendingTree unnecessary expenses.
Net Promoter Score
*Utilization = Total solutions/Total eligible employees
All-time Solutions per YTD user
* Solution is defined as any care recommendation such as a doctor recommendation or cost estimate
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