Beyond the basics
For Cassandra Perry, Benefits and Retirement Director, US at GKN North America Services Inc., the goal is to help employees get a little healthier each year. Recognizing that some people need a little extra assistance when it comes to understanding diagnoses and treatment options, obtaining referrals or charting the most appropriate course of action for a catastrophic or chronic illness, Perry once again turned to Alight, this time for Advocacy Services.
Alight’s Advocates have specialized skills that build on the solid foundation of our call center representatives. They’re a carefully selected cadre of registered nurses, case managers, and clinicians. These compassionate, caring professionals stand ready to help GKN’s employees and their dependents with all aspects of health and wellness, delivering education, moral support, issue resolution, and, most importantly, peace of mind.
Unlike other help lines, where callers are routed to the “next available representative,” Alight’s Advocates are assigned to specific employees. That means they connect with the same expert every time they call. This not only eliminates the need to start over with a new person for each interaction, it enables GKN employees to build a relationship with a dedicated professional who develops a deep understanding of their unique situation.