7. Plan for the unexpected
It’s not a matter of if something is going to happen, but when.
Contingency planning, to its core, is one of the most vital pieces of open enrollment. Unexpected mishaps always present themselves, whether it be a natural disaster, a system failure or a problem with call center staffing. It’s critical to take a look at your resources and ensure you have a dependable, collaborative partner to work with should the unexpected occur.
- Do you understand your partner’s coverage should you have to rely on them for support?
- Is your staffing flexible and in the right locations to guarantee business continuity?
- Can training be provided quickly, on-demand, and virtually, if needed?
Working with a partner to develop a plan and being prepared to execute it is the most efficient route to follow when prepping for a seamless enrollment.
Because sometimes things get messy. Your open enrollment shouldn’t be.