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With the complexities of the U.S. health care system, people find health care services more and more challenging to navigate. How can employers and their business partners deliver experiences that give consumers the practical understanding—or savvy—to achieve greater outcomes for themselves and their organizations?
We’ve experienced significant change in health care in the seven years that Alight Solutions has collaborated with the National Business Group on Health® (The Business Group) and Kantar Futures to conduct the Consumer Health Mindset® Study.
This study aims to find out. In it, we explore the health attitudes, motivations, and preferences of consumers across the U.S.—particularly employees and their dependents—as they use their employer-sponsored health plans and wellbeing programs and maneuver through the broader health landscape. The study is based on the results of a comprehensive online survey administered in the U.S. by Kantar Futures. A representative group of 2,503 consumers completed this year’s survey.
This report captures the study’s top five findings, including insights into questions employers often ask about employees and their dependents:
What programs, resources and tactics can more effectively engage people in their health care decisions?
What gets in the way of individuals taking a more active role in their health and health care?
How can we more effectively reach key workforce groups like Millennials, who have different perspectives?
We also recommend practical ways that employers can meet consumers where they are and guide them in navigating health care more effectively.
This report includes charts that reflect the primary insights from the survey. In addition, we highlight unique perspectives from particular consumer segments and call out trends we’ve seen over the seven years we’ve done this survey.