Consumers are making positive strides managing their wellbeing but data from Alight Solutions and National Business Group on Health shows there’s room for improvement

Lincolnshire, IL May 1, 2018

A new report from Alight Solutions, a leader in technology-enabled health, wealth, National Business Group on Health and Kantar Consulting, finds consumers are improving in managing certain aspects of their health and wellbeing, but could benefit from continued support from employers.

According to the 2018 Consumer Health Mindset® research, consumers are making strides that indicate they are taking increased accountability for their personal health and wellbeing. A majority of consumers (60 percent) say they do everything they can to promote and maintain their personal health and wellbeing, up from just over half (52 percent) in 2014. The data also showed that most consumers (61 percent) believe it’s important to receive medical screenings and follow medical advice, up four percentage points from 2017. Consumers are also increasingly interested in caring for their mental health. Nearly half (47 percent) are willing to take advantage of on-site mental health services, up from 36 percent in 2017.

However, many consumers are still struggling with understanding the ways to manage and improve their health and wellbeing:

  • 60 percent of consumers say they have never compared costs for medical services for different providers or facilities
  • 45 percent have never asked whether a certain treatment or prescription drug is right for them.
  • Less than half of consumers know where to find information to figure out or compare prescription drug costs
  • 28 percent did decline or considered declining other, non-health benefits to help pay for health insurance, up six percentage points from 2017


“Employers know that to hold down costs and improve the health of their workers, they need to continue to help workers make good health care decisions by adding things like decision support tools and providing greater transparency to the cost of medical care,” explained Ray Baumruk, vice president of Consumer Experience Research & Insights at Alight Solutions. “While consumers are learning, it is clear that people need more guidance to better understand how to truly improve their health and wellbeing, and they value that help when it comes from their employers.”

The Mindset data shows consumers recognize the value of employer-provided wellbeing programs. Specifically:

  • 82 percent say wellbeing programs are “a good business investment,” up from 72 percent in 2014
  • 77 percent believe these programs make the company more attractive to potential employees compared to 62 percent in 2014
  • 73 percent believe they help them be more productive1


“While employees are doing a better job of staying healthy, acting like consumers and navigating the health care system, more work needs to be done to enhance the overall employee experience,” said Brian Marcotte, president and CEO of the National Business Group on Health. “Employers are assessing the capability of emerging engagement platforms to push timely, relevant messages to employees and enable them to take advantage of resources to help meet their personal health goals and maximize their health care experience.”

View the infographic for other key findings of 2018 Consumer Health Mindset Study®.

About Alight Solutions

Alight Solutions is a leading provider of integrated benefits, payroll and cloud solutions. With more than 15,000 professionals across 29 countries, Alight provides leading-edge benefits administration and ERP technology and services to more than 3,250 clients including 50% of the Fortune 500. Alight’s combination of data-driven insights and technology expertise creates unique value for clients. Alight is a six-time member of IAOP’s Global Outsourcing 100. Learn how Alight drives better business outcomes and employee wellbeing for organizations of all sizes at


About the National Business Group on Health®

The National Business Group on Health is the nation’s only non-profit organization devoted exclusively to representing large employers’ perspective on national health policy issues and helping companies optimize business performance through health improvement, innovation and health care management. The Business Group leads initiatives to address the most relevant health care issues facing employers today and enables human resource and benefit leaders to learn, share and leverage best practices from the most progressive companies. Business Group members, which include 75 Fortune 100 companies, provide health coverage for more than 50 million U.S. workers, retirees and their families. For more information, visit

1 2018 is the first year this question was asked

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