Alight Solutions introduces personalized navigation solutions to enable smarter consumer healthcare decisions
Lincolnshire, IL August 23, 2018
From choosing a healthcare provider and managing bills to understanding benefits, navigating the healthcare system is complex. To help companies provide the tools and support to help people make smarter healthcare decisions, Alight Solutions, a leader in technology-enabled health, wealth, HR and finance solutions, today unveiled its new Compass healthcare navigation solutions. The new solutions combine the intuitive, data-driven technology and healthcare experts recently acquired through Compass Professional Health Services with Alight’s industry-leading benefits administration platform, enrollment expertise and employee experience.
Recent data from Alight and the National Business Group on Health reveals that people often struggle to manage and improve their health and wellbeing. In fact, 60 percent of people say they have never compared costs for medical services for different providers or facilities and 45 percent have never asked whether a certain treatment or prescription drug is right for them. Less than half of those surveyed (44 percent) have never asked a provider or insurance company about cost or researched the price of recommended medical services.
“The reality is that healthcare costs start when people choose a doctor,” explained Adam Johnson, vice president at Alight. “Choosing the wrong doctor can have a snowball effect, resulting not only in poor care decisions, but also in wasting money on unnecessary, expensive care. Alight’s Compass healthcare navigation solutions give people the information they need to select the right doctor or the right care from the start, and provide ongoing support throughout their healthcare journey—saving money for people and their companies, while also improving care.”
Alight is introducing two healthcare navigation products to meet the unique needs of organizations:
- Compass Navigator: Helps organizations transform the employee healthcare and health benefits experience and guarantees1 healthcare cost savings when paired with Alight’s industry leading benefits administration platform.
- Compass Consumer: Helps organizations that are dissatisfied with high-cost healthcare and inconsistent doctor and hospital quality to optimize their health plan networks with high-quality, cost-effective care.
Available online, via mobile and UPoint® (Alight’s proprietary HR and benefits portal), the new solutions help people find highly rated and cost-effective providers, guide them to the right programs and help them find lower cost prescriptions. In addition, certain Compass solutions provide access to Alight Health Pro® consultants, who are highly trained healthcare experts, who remove barriers to care and provide expertise and recommendations tailored to individual needs.
“Bringing together healthcare navigation with benefits administration helps us guide people through the moments that matter with their healthcare—from choosing the most appropriate plans, to finding the right doctors, to using benefits more effectively across the entire year,” explained Michael Sigmund, president, Health & Wealth Solutions at Alight. “Providing this level of service and support not only dramatically improves the consumer experience but also guarantees cost savings for the organization and will be truly transformational for our clients and their people.”
Both Compass Navigator and Compass Consumer will be available on Alight’s UPoint platform in early Q4 of 2018.
About Alight Solutions
As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. At Alight, we are reimagining how people and organizations thrive.
1Such guarantees are subject to certain terms and conditions and are limited to certain services.