Alight provides high-touch, one-on-one benefits experience
Lincolnshire, Ill. April 15, 2020
— Alight Solutions, a leader in benefits, payroll and cloud solutions, has enhanced its benefits counselor services through the creation of Alight Benefits Guidance. This white glove service provides employees with high-touch benefits support during important events such as annual enrollment and new hire orientation.
Alight’s licensed counselors connect with employees to help them understand their full benefits package, including core and voluntary benefits, and navigate the process with high quality providers. These individual advisory sessions enable people to make the right selections based on their needs and the needs of their families.
“The employee experience should be at the center of every company’s benefits strategy in order to increase their understanding of the options available and make them feel their needs are being met,” said Brannon Lacey, president of benefits solutions at Alight. “Alight’s counselor-guided process provides a highly personalized and direct level of engagement that helps employees make better decisions and maximize the full suite of employer benefits provided to them.”
Alight Benefits Guidance also works with employers and their brokers, carriers and consultants to create tailored benefits strategies and communications, modify plan designs and increase employee enrollment and year-round plan utilization.
“The customer service aspect was huge,” said Kelly Flake, senior HR benefits specialist at Toyota Boshoku America. “Many team members had not worked with a benefits counselor before, and they loved being able to work through all their questions with a knowledgeable source.”
Alight Benefits Guidance can also help employers navigate the changes and challenges related to COVID-19 by serving as a resource to address employee questions about their benefits and changes to their employment status, among other issues.
More information about Alight Benefits Guidance is available at alight.com/benefits-guidance
About Alight Solutions
Alight Solutions is a leading provider of integrated benefits, payroll and cloud solutions. With more than 15,000 professionals across 29 countries, Alight provides leading-edge benefits administration and ERP technology and services to more than 3,250 clients including 50% of the Fortune 500. Alight’s combination of data-driven insights and technology expertise creates unique value for clients. Alight is a six-time member of IAOP’s Global Outsourcing 100. Learn how Alight drives better business outcomes and employee wellbeing for organizations of all sizes at alight.com