Cesar
Jelvez

Chief Customer Experience Officer

“Our customers are at our core. We are committed to creating a world-class, omnichannel experience for the millions of people we serve around the world. ”

Cesar Jelvez serves as chief customer experience officer (CXO) at Alight Solutions. In this role, Cesar leads Alight’s customer experience and delivery organization and is responsible for creating a world-class, end-to-end experience for the more than 30 million people around the world whom Alight serves.

Cesar brings decades of experience in helping large, complex organizations transform through digital capabilities. His leadership background spans transformation consulting services for both SaaS ERP and non-ERP solutions, in addition to business process outsourcing, infrastructure, data and analytics and cybersecurity.

Over the last 22 years, Cesar has served in a variety of executive and strategic consulting positions at top global services and software firms. Most recently, he was a partner at Elixirr, a management consulting firm, where he helped C-level executives across various industries shape and define their digital transformation strategy and execution. Previously, Cesar was global leader of strategic programs and global delivery services at Infor and vice president of digital enterprise application services at DXC Technology. He began his career at Accenture, after which he served as an associate partner at IBM Global Business Services.

Cesar holds a master of science degree in finance and investment from the University of York in the United Kingdom.