Health Solutions

Health Benefits Administration

Learn how we’re turning enrollment on its head

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At Alight, our goal is to make sure your people are maximizing their benefits and seeing the best possible outcomes for themselves and their families. We learn who they are, what they prefer and apply our expertise to help them confidently make health care decisions starting when they enroll and continuing throughout the year. This kind of dedicated customer care leads to healthier people—and a healthier organization overall.

Enrollment reimagined

Whether you have 1,000 or over 100,000 employees, we work to make sure each one receives a personalized, guided enrollment experience. We ask a few simple questions up front and make a personalized enrollment recommendation based on our robust, data-driven recommendation engines.

Better insights, better outcomes

By ensuring your employees have the tools to make smart decisions at enrollment and throughout the year, we can help you meet your benefits goals. Our Alight Ops Monitor gives you full transparency and access to unique insights and information about how your people use their benefits and how we're doing serving them.

Guidance all year long

Yes, our enrollment process is specific, personal and easy. But we're not there only at enrollment, we also help your people make smart decisions throughout the year. They can access UPoint at any time for tailored health benefits messaging and resources, to take advantage of our education and guidance video library and enjoy customized web and mobile experiences and a simplified app. We continuously analyze employee behavior, connect them to your programs and help you and your people save money.

All-access assistance

Whenever, however they need it, employees can get guidance and answers from our industry-leading customer care. If our intelligent virtual assistant Lisa can't answer the question, your people can reach out to a customer care representative via mobile, email, text, phone or web chat—whatever is easiest and most comfortable for them.

Frequently asked questions

Have a particular question about Health Benefits Administration? We've answered some of the most commonly asked questions.

When a company decides to outsource its benefits administration, it partners with an outside company to take on specific responsibilities related to administering health benefits to its employees.

Outsourcing liberates internal resources from transactional activities related to benefits, including open enrollment, verifying dependents, processing life event changes and answering health benefits and other questions. Having an outside expert administer your benefits reduces the expenses associated with manual errors and premium overpayments.

In addition to freeing up your internal resources and time, you can save money automating data and event processing, which is embedded into Alight’s benefit administration solutions. This process generates savings through timely terminations (both employee and ineligible dependents), accurate payroll deductions and frequent carrier updates.

Alight eliminates the risk of self-administering or using multiple vendors. Our compliance services include ongoing monitoring to mitigate risk and developing solutions to support your compliance with regulations, including the ACA. Alight continually stays on top of new laws and regulations, and then updates our solutions and processes as required to support your compliance.

Want to learn more?

At Alight, we are reimagining how people and organizations thrive.

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